Amazon Prime Video is a streaming service that allows you to watch videos and TV shows on your computer, smartphone, or tablet. There are many reasons for error code 1061, 9912 or 1004-LD Network Issues. The most common reason is that the network connection is not working properly.
The prime video error code 9912 is an error that can occur when users are trying to watch Amazon Prime Video. This issue has been fixed by the release of a new version of Google Play Services.
One of the most well-known brands in the streaming service industry is Amazon Prime Video. With hundreds of TV programs and movie titles available to stream every day, not to mention the premium channels available as an add-on, you’ll never be bored when binge-watching on your Amazon Prime Video app.
However, Prime Video, like any other streaming platform, has its share of bugs, software malfunctions, and mistakes. You may notice Amazon Prime Video error codes 1061, 9912, and 1004-LD if your network connection is down. You may get any of the following error messages:
“A problem has arisen.” There’s an issue connecting to Prime Video, but it should be resolved soon. If the issue persists, visit primevideo.com/videohelp Error Code: 1061′′ for assistance.
“The service is unavailable.” We’re having trouble connecting to Prime Video. Please come back in a few minutes and try again. Please contact Amazon Customer Service if the issue persists. 1004-LD is the error code.
“Problem with temporary service” This page is having trouble loading, but it should be fixed soon. If the issue persists, get assistance at. 9912′′ is the error code.
How to Troubleshoot and Repair Network Connection Issues with Amazon Prime Video Error Codes 1061, 9912, or 1004-LD
Each of the network connection error codes 1061, 9912, or 1004 LD has a different cause. As you would expect, they all indicate to a problem with your WiFi Internet network connection. Please keep in mind that network issues like this tend to be sporadic and very brief, so they may easily be resolved in a matter of minutes.
You may attempt any of the methods below to help you repair and address any of these connection issues with a specific error message on the Prime Video app or website.
Solution 1: Force your Amazon Prime Video app to close.
- Select the Settings option from the drop-down menu.
- Choose your applications.
- Select Manage Installed Applications from the drop-down menu.
- Amazon Prime Video is a good place to start.
- Force the app to end.
Solution 2: Restart your streaming device and router.
- Unplug your network and modem and turn off your Fire TV Stick.
- Before plugging them both back in, wait at least 1 minute.
- Relaunch Amazon Prime Video by turning on your Fire TV Stick.
Solution #3 – Check the speed of your WiFi Internet Network Connection
To check whether you have a good WiFi Internet network signal, do a speed test. For HD video on Amazon Prime Video, you’ll need at least 5Mbps. If your WiFi Internet network is weak, you may boost your signal by raising your router. Remove anything that may obstruct your device’s Internet signal route. If you’re connecting through mobile data to view Prime Video, consider relocating to a location with a good signal from your provider’s network.
If possible, relocate your router closer to your smart TV or, if you’re using a mobile device, move closer to your router. You may also connect straight to your modem without going via your router.
Solution #4 – On your Amazon Prime Video account, clear the app data.
- Go to the Settings section in your Amazon Prime Video app.
- Choose the Application Manager option.
- See if there’s a Prime Video option.
- Select a storage option.
- Clear the data by clicking the Clear button.
- Tap OK.
- Go to Settings on your Android smartphone if you’re streaming.
- Apps should be chosen.
- Select Amazon Prime Video from the menu.
- Go to the Storage area.
- Clear Cache and Clear Data are two options.
Solution #5 – Reinstall the Amazon Prime Video App or contact Amazon Support.
If your Amazon Prime Video app continues to give you problems, you may delete it and reinstall a fresh version. If none of the options above work, you may try contacting Amazon’s customer service staff to explain your problem. It may be an issue with their account that only they can solve. You may begin right here.
What other steps did you take to resolve the Amazon Prime Video issue? You may tell us about your techniques in the comments section below.
The prime video error code 1060 is a problem that has been present for a while. Amazon Prime Video has released 3 fixes to fix the issue.
Frequently Asked Questions
How do I fix error 9912 on Amazon Prime?
Error 9912 is an error that occurs when you try to sign into your Amazon Prime account on a device that isnt connected to the internet. This means that you will need to connect your device to the internet before you can sign in.
What is error code 9912 on prime?
Error code 9912 is a generic error code that can be caused by any number of things. It could be the result of a corrupt file, an incorrect password, or even a system update issue.
What is error code 1061 on Amazon Prime Video?
This error code is typically caused by a device that does not have the required hardware or software to run Amazon Prime Video.
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